Frequently Asked Questions
What happens if you renew your passport or document?
If you renew or change the number or names of your passport or documents after booking the tour/walk, you must send us a photograph of the new passport or document; we will make the change with the authorities before you arrive in Cusco; the extra cost to make the change is $20 which will cover the costs for the change of the Inca Trail Entrance, Machu Picchu Entrance and train tickets. If you do not wish to pay the $20 for the corresponding changes you must bring your new and old passport or document to show to the authorities. If you do not have both passports you will have to buy a new ticket to the Inca Trail, Machu Picchu and by train on your own, the costs can be around $100.
What type of hostel is reserved for this tour?
- In Aguas Calientes; we will reserve with GoldenSunrise hotel
NOTE: We guarantee the reservation of the above mentioned hostel only if you make the reservation in advance. Otherwise, we may have to offer alternative accommodation.
- Can I exchange the hostel for a hotel in Aguas Calientes?
- Yes, each traveler has their own accommodation expectations. That’s why we offer you the possibility to book your own independent hotel.
- Book it yourself or ask them to book it for you.
- If you wish to book your own accommodation, we will offer you a discount of 20 dollars per person on the price of the trip. You can use this money to pay for alternative accommodation.
The return train schedule: The return train included in the package is the Expedition; the departures are: 2:55pm or 3:20pm DEPENDING ON AVAILABILITY. If you prefer the earlier return train, we can book it for an additional $25; the times are: 2:55pm or 4:35pm. You also have the option to reserve the Vistadome train for an additional cost of $55. Please let us know in advance which train schedule you prefer. It is important to know that none of the trains go directly to Cusco, trains only arrive at Ollantaytambo or Poroy stations. In either case we always guarantee a bus back to Cusco.
Can I change my return train ticket from Aguas Calientes to Ollantaytambo for an earlier one?
Yes, you can make this change personally at the Aguas Calientes train station. However, you will be asked to pay an additional charge for changing the ticket and this change will be subject to the availability of spaces and timetables on the train. In this case you will be responsible for assuming the cost of your return transportation from Ollantaytambo to Cusco.
How long does it take to return to Cusco?
You will travel for approximately three and a half hours before returning to Cusco. And this is divided into an hour and a half train ride to the Ollantaytambo train station. From there, our driver will pick you up outside the train station. Our driver will be waiting for you with a sign with your name on it, so that there is no confusion. If you don’t see our driver initially, just wait for him outside the station. Once our driver has picked you up, you will travel for another hour and a half before returning to Cusco.
Refund: Once you have made the 40% deposit there is no refund as this money will be spent on the purchase of all entrance tickets, as well as train tickets which are not refundable. For more information please check our terms and conditions
Health and Safety: All of our participants must inform us if they have or have had any illness that may affect their personal or group progress during the trek. They must also bring their own medications. We recommend that you visit your doctor before making your reservation if you have any health problems.
Where to store your belongings: You can leave or store things that you will not take to the Inca Trail at the hotel or hostel where you are staying. Most of these establishments have warehouses where you can store your belongings. If you don’t trust where you are staying, we will gladly store your belongings in our office.
What is the best time to travel to Machu Picchu?
May to September (dry season) is the ideal time to travel the Inca Trail to Machu Picchu. These months are generally recommended because there is almost no rain.
In the months of November to March the summer (rainy season) is present. This season is usually very rainy, which makes it difficult to walk and access. You won’t even be able to walk the Inca Trail in February due to the rains and maintenance work.
Included
No Included
What to Bring
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