Frequently Asked Questions
Is the walk difficult? Do I need to be in good physical condition?
All our walks (Inka Trail, Salkantay, Ausangate, Lares, etc) are moderately difficult, long. We recommend that if you plan to book any of these routes you should be in relatively good physical condition, in addition to acclimatizing. We therefore suggest arriving in Cusco at least 02 days before your departure from the trek to suit the altitude. During the two months prior to your hike we suggest a regular and moderate routine to improve endurance. We want you to have the best possible experience!
I have a food allergy. Can I still participate?
Please detail your allergy condition at the time of booking, as well as the severity of your reaction and any medications you take in case of emergency.
If your allergy is severe, we ask that you be accompanied by a friend or person fully aware and responsible for your situation and ready with any medication.
WE CANNOT ACCEPT CLIENTS WITH LIFE-THREATENING ALLERGIES.
When should I arrive in Cusco or arrive at your office?
We require that all clients arrive in Cusco at least 48 hours before the start of their walk, although 03 nights before is ideal. You must pay your remaining balance two days before your departure for your trip. This will also ensure that you can acclimatize to the altitude to start your trek comfortably. Please note that your remaining balance must be paid in cash at our office.
Our office hours are Monday through Saturday from 9:00 am to 1:00 pm, from 4:00 pm to 8:00 pm.
Are walking sticks required?
For this walk more than any other, we recommend these canes, especially for people with known knee problems. The trail is full of steep and steep climbs, narrow Inkas stairs. These will help your balance and reduce the impact on your knees. *We ask you not to use poles with metal tips that damage the trail. *
We can rent you walking sticks for $15.
Where can I keep my luggage that I don’t need to take on the trek?
Any luggage that is not necessary for your walk can be stored at your hotel in Cusco (most hotels offer this service free of charge). In case your hotel does not offer this service, we will store your luggage safely in our office.
What is the best time to take a trek?
The best time to make a walk with good weather is between the months of April – October, as we have the presence of clear skies and smaller scale rainfall fluvial. The driest months are between June and August, which is winter in the Andes.
From January to March is summer in Peru, which means the rainy season for Cusco and especially the Inka Trail.
Where does my trek start and end?
It starts and ends at your hotel.
I want to have a different train option to the one you offer me, is this possible?
If you wish to change your company or train route (Vistadome de Perú Rail, Ollantaytambo or the entire route to Poroy), or your departure time, additional charges may apply. You should talk to one of our sales agents to ask about availability and additional costs.