Frequently Asked Questions
What happens if you renew your passport or document?
If you renew or change the number or names of your passport or documents after booking the tour/walk, you must send us a photograph of the new passport or document; we will make the change with the authorities before you arrive in Cusco; the extra cost to make the change is $20 which will cover expenses for the change of Inca Trail Entry, MachuPicchu Entry and train tickets. If you do not wish to pay the $20 for the corresponding changes you must bring your new and old passport or document to show it to the authorities (Inca Trail, entrance to MachuPicchu, train tickets). If you don’t have the 2 passports you will have to buy a new entrance to the Inca Trail, MachuPicchu and by train on your own, the costs could be around $100.
What type of Hotel is reserved for this tour?
For the night in Aguas Calientes town we offer the following 3 star hotels: Golden Sunrise, IntiPunku all of them offer wifi, private bathroom, comfortable rooms, breakfast, hot shower and 24 hours attention.
If you wish you can change your hotel to one of your preference, just let us know at the time of booking.
NOTE: We guarantee the above mentioned hostel reservation only if you make your reservation in advance. Otherwise, we may have to offer alternative accommodation.
Can I exchange my hotel in Aguas Calientes?
Yes, each traveler has their own expectations of accommodations. That is why we offer you the option of reserving your own independent hostel.
Book it yourself or request that we book it for you.
If you wish to book your own independent hotel we will offer you a discount of 10 dollars per person on the price of the trip. You can use this money to pay for an alternative hotel.
The return train schedule: The return train that includes the package is the Expedition; the departure are: 2:55pm, DEPENDING ON AVAILABILITY. If you prefer the earlier train return we can book it for an additional $25; the times are: 2:55pm or 4:35pm. You also have the option to reserve the Vistadome train for an additional cost of $65. Please let us know in advance which is the train schedule of your preference. It is important to know that none of the trains go directly to Cusco, trains only arrive at Ollantaytambo or Poroy stations. In any of the cases we will always guarantee a bus of return to Cusco.
Can I change my return train ticket from Aguas Calientes to Ollantaytambo for an earlier one?
Yes, you can make this change personally at the Aguas Calientes train station. However, they will ask you to pay an additional fee for changing the ticket and this change will be subject to the availability of spaces and timetables on the train. In this case you will be responsible for assuming the cost of your return transport from Ollantaytambo to Cusco.
How long will it take to return to Cusco?
You will travel for about three and a half hours before returning to Cusco. And this is divided into a one-and-a-half hour train ride to the Ollantaytambo train station. From there our driver will pick you up outside the train station. Our driver will be waiting for you with a sign with your name on it, so there will be no confusion. If you don’t see our driver initially you just have to wait for him outside the station. Once our driver has picked you up you will travel for another hour and a half before returning to Cusco.
Health and Safety: All of our participants must inform us if they have or have had any illness that may affect their personal or group progress during the walk. They must also bring their own medications. We recommend that you visit your doctor before making your reservation if you have any health problems.
Where to store your belongings: You can leave or store the things that you will not take to the Inca Trail in the hotel or hostel where you are staying. Most of these establishments have stores where they will keep their things. If you do not trust the place where you are staying, we will gladly store your belongings in our office.
When is the best time to travel the Inca Trail to Machu Picchu?
From May to September (dry season) is the ideal time to travel the Inca Trail to Machu Picchu. These months are generally good for the crossing due to the low frequency of rains.
In the months of November to March the summer (rainy season) is present. This season is usually very rainy, which makes walking and access difficult. You will not even be able to walk the Inca Trail in February due to rainfall and maintenance work.
HOW DIFFICULT THE 2 DAY INCA TRAIL IS?
- Starting Altitude – 2100m / 6900ft.
- Highest Altitude – 2730m / 8,792ft.
- Walking Distance – 10km / 6.3 miles
Overall Difficulty – Easy to Moderate difficult (depends on your level of fitness).
If you’re concerned about making it because you are relatively unfit, we recommend doing at least two long-distance (5km) mountain hikes in your home country before you undertake your Machu Picchu trek.
If you find you are out of breath you are pushing yourself too hard, reduce distance and intensity until you get to a comfortable pace and slowly build up your endurance. Make sure you go slowly on your trek, particularly on the ascents up. Breathe deep into your lungs and do not overexert yourself that´s it!! Now you´re ready!!